Assisting Adjara MoFEA in Process Optimization & HRM Enhancement

Customer: Ministry of Finance and Economy of Autonomous Republic of Adjara

Industries: Public Administration, Business Support and Waste Management Services

Countries: Georgia
Services: Business Growth Strategy
 

The objective of the project: support MoFEA in improving its business processes and strengthening HRM capacity through the development of an operating manual, streamlined processes, and an effective performance appraisal system.
 

 Through the consultancy, we:

• Conducted functional analysis of the Ministry.
• Developed a consolidated operating manual to guide the Ministry's business processes and SOPs.
• Coached the staff on SOPs, piloted business process documentation, and adjusted based on results.
• Conceptualized an HR development framework integrating appraisal, development planning, and motivation mechanisms.
• Developed an employee performance appraisal system and updated the existing action plan.
• Coached MoFEA leadership, senior and mid-level managers on performance appraisal and personal development needs.
• Assisted MoFEA in developing personal development plans and templates.

Solution: We created a structured framework combining business process optimization and HRM capacity building to improve organizational performance and employee development.
 

Result: MoFEA gained clear processes, a consolidated operating manual, and an effective HRM system, improving organizational performance and staff capacity.

Project Timeline: April 2022 - September 2022