Development of Business and Functional Requirements for Gas Distribution Billing System
Improve operational efficiency and reduce costs
Make faster data-driven decisions
Modernize how we work and improve productivity
Our growth stalled, competitors are eating market share, revenues declining
Making decisions based on gut, not facts , do not see full picture in the company
Daily operations are chaotic, inefficient and a lot of manual task
Customer: SOCAR Georgia Gas Distribution JSC
Industries: Energy, Gas Distribution
Countries: Georgia
Services: Transformation, Business Process and Operations Optimization, Performance Improvement/Restructuring
Objective of the Project: Develop business and functional requirements for the gas distribution billing system. This included the identification and detailed description of business processes, the creation of a client report management system, drafting business requirements, developing the system concept and Compatible Units (CUs), as well as the design of e-contract and e-tariffs systems with respective requirements. Additionally, the project covered the development of structural requirements for the analytical module and the preparation of a comprehensive document describing the system functionality necessary for software development.
Through the consultancy we:
- Conducted a detailed analysis of SOCAR’s gas distribution business processes.
- Prepared business and functional requirements for the billing system.
- Developed a draft concept for the billing system, including Compatible Units.
- Designed requirements for e-contract and e-tariff systems.
- Created structural requirements for the analytical module and reporting system.
Solution: The consultancy team delivered a complete package of business and functional requirements tailored to SOCAR’s gas distribution billing system. The solution ensured a clear alignment between business processes and technological development needs, providing a solid foundation for building a modern, efficient, and scalable billing system.
Result: The project enabled SOCAR Georgia Gas Distribution JSC to have a structured and detailed set of requirements for its billing system. This ensured that software developers could design a system that accurately reflected business needs, improved customer account management, streamlined contract and tariff administration, and introduced an analytical module to strengthen decision-making and reporting capabilities.
Project Timeline: July 2013 – April 2014