Development of Web Portal for JSC SOCAR Georgia Gas Distribution

Customer: SOCAR Georgia Gas Distribution JSC
Industries: Utilities / Energy Distribution
Countries: Georgia
Services:  Transformation, Business Process and Operations Optimization

Objective of the Project: Design and develop a corporate website and customer portal for SOCAR Georgia Gas Distribution. The portal was aimed at providing customers and the general public with access to information about the company, its activities, development plans, and natural gas distribution services. The assignment included analyzing best practices of utility service providers, identifying and prioritizing needs defined by company management, creating the concept and technical specifications for the Customer Portal, and ensuring its successful development. The project required close collaboration with design, web development, and billing system teams.

Through the consultancy we:

• Researched and analyzed international best practices of utility customer portals
• Identified and prioritized needs and requirements with SOCAR management
• Developed concept and technical specifications for the customer web portal
• Oversaw collaboration between design, web development, and billing system teams
• Supported implementation to ensure customer-centric functionality and usability
   

Result: The project resulted in the launch of a modern corporate website and a functional customer portal, enabling SOCAR Georgia Gas Distribution to improve transparency, customer service, and access to information. The solution enhanced customer experience, streamlined communication, and supported company service delivery goals.

Project Timeline: May 08, 2014 – January 01, 2015